Politique d’expédition

Emmavita Shipping Policy

This Shipping Policy applies to all orders placed through the Emmavita online store.

If you have any questions, you can contact us at:

  • Phone: 343‑254‑2526

  • Email: emmavitacanada@gmail.com

  • Address: ON K2V 0E8, Canada

 

1. Processing times

  • Orders are usually processed within 1–3 business days (Monday–Friday, excluding Canadian statutory holidays).

  • During peak periods, promotions, or new product launches, processing times may be slightly longer, but we do our best to ship as quickly as possible.

You’ll receive a shipping confirmation email with tracking information as soon as your order has been dispatched.

2. Shipping destinations

Emmavita ships from ON K2V 0E8, Canada.

  • We currently ship within Canada and to select international destinations where regulations allow shipping of honey and food products.

  • If your address is outside our standard shipping zones at checkout, please contact us and we’ll let you know if we can arrange a custom shipment.

3. Shipping methods and delivery times

At checkout, you’ll see the carrier options available for your address (for example, Canada Post, UPS, or another courier). Typical estimated delivery times after your order has been shipped are:

  • Within Canada: 2–8 business days, depending on province and service level.

  • International: 7–21 business days, depending on destination, customs clearance, and local postal services.

Delivery times are estimates only and may be affected by factors beyond our control such as carrier delays, weather conditions, or customs inspections. Emmavita is not responsible for delays once the parcel has been handed to the carrier.

4. Shipping rates

  • Shipping charges are calculated at checkout based on your delivery address, order weight, and chosen shipping service.

  • From time to time, we may offer free or reduced shipping promotions. Any conditions (minimum order value, regions, dates) will be clearly stated in the promotion details.

5. Customs, duties, and taxes (international orders)

For orders shipped outside Canada:

  • Your order may be subject to import duties, customs fees, and local taxes charged by your country’s customs authority.

  • These charges are not included in our product prices or shipping fees and are the responsibility of the recipient.

  • Customs policies vary by country; please check with your local customs office for more information before placing an order.

If customs or the carrier returns a parcel to us because it was refused, unclaimed, or undeliverable due to an incorrect address, we can refund the product cost once the package is safely returned, but original shipping fees are non‑refundable. Any additional return shipping or customs costs may also be deducted from the refund.

6. Order tracking

Most shipments include a tracking number.

  • Once your order ships, you’ll receive an email with a tracking link so you can follow the progress of your package.

  • Tracking updates can occasionally be delayed by the carrier even while the parcel is moving, especially around holidays.

If your tracking hasn’t updated for more than 7 business days, please contact us so we can look into it.

7. Undeliverable or incorrect addresses

Please review your shipping address carefully at checkout.

  • If a package is returned to us because of an incorrect or incomplete address, or because it was unclaimed, we can resend it once you provide a corrected address.

  • Additional shipping charges will apply for reshipment.

If you notice a mistake on your order’s shipping address, email us at emmavitacanada@gmail.com as soon as possible. We’ll do our best to update the address before the order is shipped, but we can’t guarantee changes once the parcel is with the carrier.

8. Lost or damaged packages

We pack our products carefully to protect them during transit, but issues can still occur.

  • If your order arrives damaged, please contact us within 48 hours of delivery with photos of the outer packaging, the shipping label, and the damaged items. Please keep all original packaging until the claim is resolved.

  • If your package appears to be lost in transit, contact us and we’ll open an inquiry with the carrier. Please allow the carrier’s full investigation period before we confirm the next steps (replacement or refund, where appropriate).

Final decisions about replacements or refunds for lost or damaged parcels may depend on the carrier’s investigation and the level of shipping insurance purchased.

9. Changes to this Shipping Policy

Emmavita may update this Shipping Policy from time to time to reflect changes in carriers, costs, or regulations. The most current version will always be the one published on this page.

Emmavita
Phone: 343‑254‑2526
Email: emmavitacanada@gmail.com
Address: ON K2V 0E8, Canada