Politique de remboursement

Refund and Return Policy

Because our products are food, we cannot accept returns of opened items.

RETURN WINDOW

You may request a return within 2 days of receiving your order, for items that are unopened, unused and in their original packaging. Contact us at emmavitacanada@gmail.com with your order number before sending anything back. Returns sent without approval will not be accepted.

HOW APPROVED RETURNS ARE RESOLVED

Approved returns are resolved with a replacement or store credit. Original shipping costs are not refunded.

OPENED OR USED ITEMS

Opened, used or partly consumed products cannot be returned or exchanged.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, email us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will replace the item or refund it.

NATURAL PRODUCT VARIATIONS

Honey and other bee products are natural. Colour, flavour and texture vary by season and floral source, and raw honey crystallizes naturally over time. This is normal and is not a defect. Crystallized honey can be gently warmed in a water bath to liquefy it again.

LOST, STOLEN OR DELAYED PACKAGES

We are not responsible for packages lost, stolen or delayed by the carrier or by weather after shipping. Please contact the carrier first, and we will gladly help you follow up.

CANCELLATIONS

Orders can only be cancelled before they are packed. Contact us as soon as possible.

REFUNDS

Approved refunds are issued to your original payment method within 10 business days. If you haven't received yours after 15 business days, contact us.

CONTACT

Emmavita

emmavitacanada@gmail.com

343-254-2526