Shipping policy
Shipping Policy
We ship within Canada only. We do not ship internationally.
PROCESSING TIME
Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed. Processing time is separate from delivery time. Once your order ships, you will receive an email with tracking information.
SHIPPING RATES (Canada)
- Orders up to 1.5 kg: $12.00 flat rate
- Orders over 1.5 kg and up to 4.5 kg: $24.99 flat rate
- Orders over 4.5 kg and up to 25 kg: $49.99 flat rate
- FREE shipping on orders of $99 or more that weigh 4.5 kg or less
Orders over 4.5 kg are not eligible for free shipping.
The shipping cost for your order is shown at checkout before you pay.
DELIVERY TIMES
Delivery within Canada usually takes 3–5 business days after your order ships. Delivery times are estimates and start once your order has shipped, not when it is placed. Delays caused by carriers, weather, holidays or high-volume periods are outside our control.
WHOLESALE ORDERS
Wholesale orders of $1,000 or more ship free.
LOCAL PICKUP
Pickup is available at two locations. Please contact us before coming so we can confirm your order is ready.
- Stittsville, ON: 229A Shinny Avenue
- Laval, QC: 1550 Boulevard Daniel-Johnson, H7V 3V7
ADDRESS ACCURACY
Please check your shipping address carefully before paying. Once an order has shipped, we cannot change the address. If a package is returned to us because of an incorrect or incomplete address, re-shipping costs are the customer's responsibility.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible. We can only change or cancel an order that has not yet been packed. Once an order is packed or shipped, it cannot be changed or cancelled.
DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged or incorrect, email us within 48 hours of delivery with your order number and clear photos of the product and the packaging. Keep the original packaging until the claim is resolved. We will replace the item or issue a refund.
LOST OR DELAYED PACKAGES
If your tracking shows delivered but you have not received your package, first check around your property and with neighbours or building staff, then contact the carrier. Contact us afterwards and we will help you follow up. We are not responsible for packages that are lost, stolen or delayed after being delivered to the address you gave us.
CONTACT
Emmavita
emmavitacanada@gmail.com
343-254-2526
Emmavita
Phone: 343‑254‑2526
Email: emmavitacanada@gmail.com
Address: ON K2V 0E8, Canada